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Measuring Health Insurance Literacy: A Call to Action

A Report from the Health Insurance Literacy Expert Roundtable

Consumer testing conducted by Consumers Union, a literature review conducted by American Institutes for Research® (AIR®), and the experiences of the participants confirmed two critical facts:

1. Consumers have serious difficulties understanding and using health insurance.
2. There is a dearth of usable information on the precise barriers facing consumers.

These health insurance difficulties take a toll on consumers’ health and financial well-being, and they have cost implications for health plans and the nation.