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Since we were founded as Consumers Union in 1936, we have advocated for the rights of all consumers. Now, we are united under the Consumer Reports name, bringing together our trusted testing, research, journalism, and advocacy.

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CU Comments on Patient Protection and Affordable Care Act: Exchange Functions; Standards for Navigators and Non-Navigator Assistance Personnel

CU appreciates the effort to create clear and uniform standards for navigators and non‐navigator assistance personnel that will apply to the federally‐facilitated exchange, state partnerships, and state‐based exchanges. The navigator program will be an essential component of the ACA to ensure consumers have meaningful access to a single, streamlined eligibility and enrollment process.

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