Welcome to Consumer Reports Advocacy

Consumer Reports is an independent nonprofit organization that works for a fair, safe and transparent marketplace.

Since we were founded as Consumers Union in 1936, we have advocated for the rights of all consumers. Now, we are united under the Consumer Reports name, bringing together our trusted testing, research, journalism, and advocacy.

We hope you will partner with us and our six million members for a better world.

Letter to memebers in Congress regarding airline passenger rights


May 9, 2011
Subject: FlyersRights.org and the Undersigned Consumer and Labor Groups Urge Adopting the Best Airline Passenger Rights Provisions of Each Version of the FAA REAUTHORIZATION BILL
As leading consumer rights and labor organizations across the United States, we are pleased and encouraged by your respective chambers’ passage of the FAA Air Transportation Modernization and Safety Improvement Act (S. 223, H.R. 658). As a House-Senate Conference meets to resolve the differences between these two critically important bills, we urge you to include the best airline passenger rights provisions from each bill in the legislation’s final conference text.
In the last ten years, our organizations have become intimately familiar with the issues that led to the April 29, 2010, Department of Transportation (DOT) rulemaking. These long overdue regulations established, among other things, the Three-Hour Tarmac Rule, required airlines to provide food and water after two hours, and mandated several other vital passenger protection measures. We strongly support that rulemaking. Moreover, we applaud the DOT’s recent announcement of further passenger protections, significantly enhancing total fare transparency, requiring refunds for lost baggage, and implementing other very positive regulations.
For the complete letter, click here.