Welcome to Consumer Reports Advocacy

For 85 years CR has worked for laws and policies that put consumers first. Learn more about CR’s work with policymakers, companies, and consumers to help build a fair and just marketplace at TrustCR.org

WTFee Survey 2018

In October 2018, Consumer Reports conducted a nationally representative multi-mode survey.  The purpose of this survey was to assess Americans’ experience with unexpected or hidden fees in several service industries as well as their attitude and behaviors regarding unexpected or hidden fees.  NORC at the University of Chicago administered the survey to a nationally representative sample of 2,057 adult U.S. residents through its AmeriSpeak Panel.