Welcome to Consumer Reports Advocacy

For 85 years CR has worked for laws and policies that put consumers first. Learn more about CR’s work with policymakers, companies, and consumers to help build a fair and just marketplace at TrustCR.org

Surprise Medical Bills

Surprised by a unexpected medical bill.

A surprise medical bill is any bill for which a health insurer paid less than a consumer expected. Many surprise bills are the result of enrollees not understanding their in-network coverage but far too many are the result of patients inadvertently using an out-of-network provider.

Consumer Reports National Research Center found that 1/3 of Americans had faced a surprise medical bill – and that most don’t know where to turn to correct errors or get help.

Both at the federal and state level, efforts are underway to protect consumers from unfair surprise medical bills. Consumers Union has an assortment of tools to help advocates, policymakers and consumers. Join this important conversation on Twitter using #surprisemedbills.

Resources For Advocates and Policymakers

Advocacy Resources

Legislative Language

Press Resources