Welcome to Consumer Reports Advocacy

Consumer Reports is an independent nonprofit organization that works for a fair, safe and transparent marketplace.

Since we were founded as Consumers Union in 1936, we have advocated for the rights of all consumers. Now, we are united under the Consumer Reports name, bringing together our trusted testing, research, journalism, and advocacy.

We hope you will partner with us and our six million members for a better world.

Surprise Medical Bills

Surprised by a unexpected medical bill.

A surprise medical bill is any bill for which a health insurer paid less than a consumer expected. Many surprise bills are the result of enrollees not understanding their in-network coverage but far too many are the result of patients inadvertently using an out-of-network provider.

Consumer Reports National Research Center found that 1/3 of Americans had faced a surprise medical bill – and that most don’t know where to turn to correct errors or get help.

Both at the federal and state level, efforts are underway to protect consumers from unfair surprise medical bills. Consumers Union has an assortment of tools to help advocates, policymakers and consumers. Join this important conversation on Twitter using #surprisemedbills.

Resources For Advocates and Policymakers

Advocacy Resources

Legislative Language

Press Resources