Welcome to Consumer Reports Advocacy

For 85 years CR has worked for laws and policies that put consumers first. Learn more about CR’s work with policymakers, companies, and consumers to help build a fair and just marketplace at TrustCR.org

Peer-to-Peer Payment Services: Findings from CR’s nationally representative American Experiences Survey in 2022

Consumer Reports surveyed consumers on different aspects of their experiences and opinions about peer-to-peer (P2P) payment services on four occasions in its American Experiences Survey (AES) in 2022: in March, August, September, and October. Each AES survey covers multiple topics and goes out to a nationally representative sample of at least 2,000 U.S. adults by internet and phone and is offered in both English and Spanish.

Taken together, these four AES sections yield an informative and insightful picture of how consumers use and think about P2P services in 2022. This report compiles the relevant sections from each of those four surveys.