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Letter from CR, U.S. PIRG and activist to airlines calling for refunds when customers cancel flights due to coronavirus crisis

Letter from Consumer Reports, U.S. PIRG, and Jen Stansfield urging the airlines to be responsible corporate citizens and give every passenger whose travel is canceled – whether by the airline or at the discretion of the traveler – a full cash refund on request.  The letter sent to the airlines included petitions signed by nearly 250,000 individuals supporting cash refunds for canceled flights.   

The letter posted here was sent to United.  Identical letters were sent to American Airlines, Alaska, Allegiant, Delta, Frontier, Hawaiian, JetBlue, Southwest, Spirit, and Sun Country.