Welcome to Consumer Reports Advocacy

Consumer Reports is an independent nonprofit organization that works for a fair, safe and transparent marketplace.

Since we were founded as Consumers Union in 1936, we have advocated for the rights of all consumers. Now, we are united under the Consumer Reports name, bringing together our trusted testing, research, journalism, and advocacy.

We hope you will partner with us and our six million members for a better world.

CU letter to Senate on unauthorized “cramming”

We recognize that some wireless carriers recently voluntarily agreed to stop charging for  premium text messaging services such as horoscopes and ringtones, but the stories we have heard from consumers suggest that it continues to be far too easy for consumers to  be charged for services that they do not authorize and do not want. There are many other causes of unauthorized charges, and we are concerned that the practice will only continue as carrier billing technologies continue to evolve.