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CR & U.S. PIRG letter calling on domestic airlines to provide refunds to consumers for canceled flights during pandemic

Letter by Consumer Reports and U.S. PIRG urging ten domestic airlines to provide full refunds to all consumers whose flights were canceled or affected by the COVID-19 pandemic, with no exceptions.  At the very least, the consumer groups urged airlines to extend the expiration dates for vouchers they issued for canceled flights to the end of 2022 or longer.

CR and U.S. PIRG sent letters to the following scheduled airlines: Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Frontier Airlines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, and United Airlines.

NOTE: The letter that can be downloaded from this page is the one sent to United Airlines.  Identical letters were sent to the other nine scheduled airlines listed above.