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Consumer Reports is an independent nonprofit organization that works for a fair, safe and transparent marketplace.

Since we were founded as Consumers Union in 1936, we have advocated for the rights of all consumers. Now, we are united under the Consumer Reports name, bringing together our trusted testing, research, journalism, and advocacy.

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Consumers Union Comments to FCC: Consumer Complaint Database

The development of a consumer complaint database will ensure that consumers have a transparent, efficient, and effective way to seek assistance and learn of others’ experiences. Consumers should have maximum opportunities to provide valuable information to the Commission so that information can be used in the decision-making process. In addition to serving as an invaluable resource to consumers, improving the consumer complaint process will allow the Commission to more easily focus on key trends and problems in the media and telecommunications marketplace and help it better achieve its consumer protection goals.