The development of a consumer complaint database will ensure that consumers have a transparent, efficient, and effective way to seek assistance and learn of others’ experiences. Consumers should have maximum opportunities to provide valuable information to the Commission so that information can be used in the decision-making process. In addition to serving as an invaluable resource to consumers, improving the consumer complaint process will allow the Commission to more easily focus on key trends and problems in the media and telecommunications marketplace and help it better achieve its consumer protection goals.