Consumer Reports, U.S. PIRG, and 60 self-reported owners of JuiceBox EV chargers would like to ask the FTC to investigate the behavior of Enel X — an Italian company which has abruptly discontinued sales and support of its JuiceBox EV chargers ranging in price from $600 to $1,600 with less than two weeks notice. The decision to stop supporting the app that thousands of consumers use to control the charger and the complete loss of functionality for the commercial EV chargers represents an egregious example of how companies are controlling the functionality of a product even after the consumer has purchased the device.
You can read the full letter here.