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Consumer Group Reply Comments to the FCC on Phone Bill Cramming and Slamming

Consumers Union, Consumer Action, Consumer Federation of America, National Association of Consumer Advocates, National Consumer Law Center on behalf of their low-income clients, The National Consumers League, Public Citizen, and Public Knowledge, respectfully encourage the Federal Communications Commission (FCC or Commission) to use the opportunity presented by this rulemaking to implement the comprehensive consumer protections against unauthorized carrier changes and charges—known as “slamming” and “cramming,” respectively—outlined in our previous submission. For too long, consumers have been subjected to these fraudulent practices, costing them hundreds of millions of dollars over the years. In this letter, we reiterate several points made in our original comments, and respond to several of the comments submitted to the proceeding