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Banking Apps: 2023 nationally representative phone and internet survey

In March and April 2023, Consumer Reports conducted a nationally representative multi-mode survey of 2,019 U.S. adults who use mobile banking applications (apps). The purpose of the survey was to gather data about Americans’ utilization of, relationships to, and opinions about their mobile banking apps. NORC at the University of Chicago administered the survey from March 17 to April 9, 2023 to a nationally representative sample of banking app users via its Amerispeak panel.