Yonkers, NY —Consumer Reports recently uncovered a range of privacy concerns with Zoom, a videoconferencing service that has gained in popularity as consumers, businesses, and schools have come to rely on the platform during the coronavirus pandemic.
After these findings by CR, Zoom made significant changes to its privacy policies, which was announced in a blog post and detailed in a new CR article. The updated policy now states that so-called “Customer Content” is not allowed for advertising purposes, that video is only retained at the user’s request, and that it’s not accessed by Zoom. The new policy also provides more insight into the type of consumer data Zoom collects, such as phone numbers and user names.
While CR is pleased to see the quick response by Zoom, there is still work to be done. For example, Zoom should make a clear differentiation between hosts and participants, and require participants to click on a consent button before a recording can begin.
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