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Vulnerable utility consumers need compassionate billing policies

October 11, 2005

Vulnerable Utility Consumers Need Compassionate, Sensible Billing Policies this Season

WASHINGTON (October 7, 2005) – Several national consumer advocacy groups are asking utility companies to offer more generous payment terms to low and moderate income customers.
The AARP, the National Community Action Foundation, National Consumer Law Center, Consumer Federation of America, and Consumers Union, have asked the trade associations of the investor-owned natural gas and electric utility companies to develop and promulgate policies that are both financially realistic and humane. They recommend that utilities reconnect service to low income customers who were disconnected from utilities either as a result of Hurricanes Katrina and Rita or because they cannot afford today’s soaring energy costs.
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