October 28, 2010
Consumers Union on Verizon’s $25M Settlement with FCC for False Data Charges
WASHINGTON, D.C. — Consumers Union today commented on Verizon Wireless’ record $25 million settlement with the FCC for false data charges.
Parul P. Desai, Policy Counsel for Consumers Union, said, “We’re glad to see the FCC cracking down on the mystery fees that suddenly pop up on your wireless bill. Consumers shouldn’t be charged for data services they didn’t want or choose. We’ve heard complaints about these kinds of mystery fees from consumers all over the country.”
Desai said, “We hope the FCC will keep pressing for changes to protect consumers from wireless rip-offs. The FCC is shining the spotlight on early termination fees, cell phone ‘bill shock,’ and truth-in-billing. Wireless companies are running roughshod over consumers, and it’s time to put a stop to it.”
Consumers Union is the nonprofit publisher of Consumer Reports magazine. In a September 2010 consumer survey Consumer Reports found 1 out of 5 said they had been charged unexpected fees on their wireless bills in the past year.