Welcome to Consumer Reports Advocacy

For 85 years CR has worked for laws and policies that put consumers first. Learn more about CR’s work with policymakers, companies, and consumers to help build a fair and just marketplace at TrustCR.org

Advocates urge CFPB to adopt strong debt collection rules to protect consumers

Groups call for more robust documentation standards to ensure debt collectors can prove a debt is owed

WASHINGTON, D.C. – A coalition of 59 national and state organizations, led by the National Consumer Law Center (NCLC), National Association of Consumer Advocates (NACA), Consumers Union, Americans for Financial Reform, and the Center for Responsible Lending (CRL) sent a letter to CFPB Director Richard Cordray urging the Bureau to strengthen its proposed outline to rein in abusive debt collection practices.

The groups, made up of consumer, civil rights, and legal services advocates, highlighted their concerns over the CFPB’s proposal and made recommendations to help protect consumers.

“The proposal represents a missed opportunity to fundamentally improve protections for consumers victimized by predatory debt collection practices,” the groups wrote. “Some of the proposed changes will address certain debt collector conduct that hurts consumers. However, significant aspects of the outline fall far short of the reforms needed to protect consumers from abusive debt collection practices. The CFPB is the first federal agency with authority to issue regulations under the Fair Debt Collection Practices Act since Congress passed the law nearly 40 years ago. Congress provided that authority to make the world a safer place for consumers.”

The letter points out that attempts to collect debt from the wrong person or in the wrong amount are a pervasive problem, and thus specifically recommends the rule include a provision to require debt collectors to review original account-level documentation for each account before initiating a collection. The groups also urged the CFPB to adopt stricter standards that would prohibit lawsuits and default judgements based on faulty documentation. 

The CFPB’s proposed outline is part of an early rulemaking process for the first-ever federal regulation on debt collection. The next step in the process is for the CFPB to issue a Proposed Rule, which will be open for public comment.

Contact:  Michael McCauley, Consumers Union, mmccauley@consumer.org, 415-431-6747; Ricardo Quinto (CRL) ricardo.quinto@responsiblelending.org